can i track performance of a client through tickets open and closed

[Charles Davis]

would like to get performance measure for a client via tickets for last 9 monts

[Craig Castle-Mead]

(used the wrong account above - twice!, so reposting)

Hi Charles,

The first part of this would be to define how you measure good and/or bad performance for a client (and what you define as a client?)

For example - if a client is a Jira ServiceDesk customer - are they good or bad if they create lots of support requests? In some cases, lots of requests could actually be a good thing as it indicates they're engaged with your business and giving valuable feedback.

With some insight in to your performance measurement logic the community should be able to help with how to generate a suitable report.

CCM

[Craig Castle-Mead]

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[Craig Castle-Mead]

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