can not log into Jira

I can not use my phone to authorization code because the number has changed.

My 24 character code does not work!

There nothing on the website to direct me to reset the 24 character code!

2 answers

0 votes

@[deleted] Welcome to the Atlassian Community.

If you are no longer able to access your Atlassian Account due to two-step authentication and you are unable to recover it because you lost your recovery key you need to submit a support issue with Atlassian as per the directions here: https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/

If you are having issues doing that let me know and I will escalate the issue here to Atlassian.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

0 votes

Hi @[deleted] ,

Thanks for posting and welcome to the community.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.