can not open report and timesheets

[Taijun Long]

https://xxx.atlassian.net/plugins/servlet/ac/com.kaanha.reports/jira-reports-appmenu?project.key=DEV&project.id=11200

now  I can't open this， please help me check， thanks

[Anton from JetHeads_io]

Hi @Taijun Long,

Since this error is coming from a specific Marketplace app, the best next step is to reach out directly to that app’s vendor support — they’ll be able to troubleshoot why the reports/timesheets screen isn’t loading in your site.

If you need a working alternative in the meantime, you could look at JetTime. It’s a lightweight time tracking & reporting app that:

• Lets you log time with notes and timers directly in Jira.

• Generates detailed timesheets and reports by project, user, or date range.

• Exports to Excel/CSV/PDF with just a click.

• Supports custom metrics and cost centers for internal tracking.

• Privacy-first design — JetTime runs on Atlassian, so all data stays safely inside your Jira Cloud.

 

👉 JetTime on the Atlassian Marketplace

— Anton, JetTime founder

[Prachi Bolar]

Hello,

Welcome to Community :) 

Could you confirm if you are using any third-party add-ons here ? 

if yes kindly let us know the app name

Inbuilt jira reports are working fine and dont see any issues with that

Thank You,

Prachi

[Trudy Claspill]

Hello @Taijun Long 

Welcome to the Atlassian community.

What happens when you try to access that app?

Have you checked the Status page for the app vendor or contacted the app vendor's support team? You can find the app vendor's support team through the Support tab on the Atlassian Marketplace listing for the app.