can u send a document on how to set up notification schemes in jira software

[jagadish kondeti]

if an issue is open more than 3 hours i should get notification scheme in jira software

[Yogesh Mude]

Hi @jagadish kondeti

Welcome to the community!

To achieve this you need to use the Issue filter subscription in Jira.

Please have a look at the below previous discussions, it is not exactly same what you want but using this you can configure it.

https://community.atlassian.com/t5/Jira-questions/Send-notification-when-issue-is-inactive-for-X-days/qaq-p/398258

https://community.atlassian.com/t5/Jira-questions/Notification-when-a-Due-Date-is-near-or-past/qaq-p/339606