cannot access any of my products

[Raul Martinez]

Cannot access any of my cloud products. I'm the admin account holder and I get the following error when I try to access my account.
I have been waiting for over 2 hours for the "email with details" mentioned in the error. Please Help!!! 

[Esther Strom]

Hi, @Raul Martinez - welcome to the Community! This is a user-helping-user site, so we can't access your site to determine the problem. Are you on a free or paid product plan? If it's paid, you can submit a support request at https://support.atlassian.com/contact.