cannot open excel doc in mobile app

[Tabitha]

I have attached an excel spreadsheet document file in an issue, and when my coworkers and I tap to open the attachment on our phones, it will not open.

[Hannah McKenzie]

Hi @Tabitha, welcome to Community. May I ask if you're using Android or iOS?

[Tabitha]

This happened on two IOS phones. 

[Hannah McKenzie]

Thanks for confirming that @Tabitha. Did you upload the attachment and view it successfully via desktop? 

If yes, then this sounds like a bug which may not be reproducible on our end without more info. If you visit https://support.atlassian.com/ and click Contact (top right corner), our support team can investigate this for you and hopefully provide a solution asap.

Please let me know if you experience any problems.

Kind regards,

Hannah

[Tabitha]

Yes. I uploaded and viewed from the desktop. Thanks!