captcha problem

[NevilleC]

Hi

I've got a problem where sometimes Active Directory users are presented with a CAPTCHA at login, but the CAPTCHA data isn't being accepted.

The only way the user is able to log in, is when I reset the failed login count.

I've seen the user type the CAPTCHA and we have both agreed what the correct entry is.

How do I troubleshoot what is going wrong?

Thanks

[Henning Tietgens]

This might be a cookie problem. See here: https://confluence.atlassian.com/jirakb/the-jira-application-login-is-stuck-on-captcha-validation-457703732.html

Henning

[Oleksandr Chalyi]

After me migrated to Oracle we are also facing this issue.

Probably issue is caused by this bug:

https://jira.atlassian.com/browse/JRASERVER-41240?error=login_required&error_description=Login+required&state=a9cc5c17-879c-4869-8709-2eb0d2258863

[Daniele Aparecida da Silva]

The same issue over here!

[Karsten Breivik]

Yup, same here...

[Jonathan Soo]

Hi Neville,

CAPTCHA was generated by JAVA, can you verify if you're using the supported version of JAVA for that particular version of JIRA you're using ?

Regards,
Jonathan 

[NevilleC]

Hi

Thanks for the response.

We're using the following;

JIRA Version    6.4.7
Build Number    64022
Java Version    1.8.0_40
Vendor          Oracle Corporation

I understand this to be OK?

Many thanks

Nev

[Jonathan Soo]

You can try to upgrade java to the latest version and see if the error still persist.

[NevilleC]

Thanks, I'll try this, but can't do it straight away - I'll need to schedule some out-of-hours maintenance

[Henrik Mikkelsen]

Exactly the same problem here.

Java 1.8.0_51

Version	6.4.11
Build Number	64026

using crowd and crowd is using AD delegatged authentification.

[Bas Jan Dikken]

Same issue here, is there a solution already?

[Ivana Simic]

I'm having the same issue.