client does not have permissions to send as this sender error in jira.

[Neeta Dubey]

We are migrating our outgiong mail server from lotus notes to exchange however JIRA is giving below error while sending email. I checked this error message in outgoing mail log file. do i need to make some changes in JIRA or exchange team should do some settings at their end?

[Nic Brough -Adaptavist- · Accepted solution]

There's no error here, but if Jira is trying to send mail, the implication is that there's either a misconfiguration in Jira that needs correcting (i.e. the exchange team need to tell you the correct settings to put into Jira to allow it to connect to the mail server) or the mail server is not accepting the mail and the exchange team need to reconfigure it.

[Neeta Dubey]

Dear Nic,

One more issue had come at the same time. I am attaching screen shot of ourgoing mail server. Issue is: External email(not having our office email id) are falling up in the error queue at the same email notification has also changed a bit. Earlier it use to show complete name of the person who has edited the ticket(Richa in this screen shot) however after making changes it just show jira_admin.

I can fix this issue by removing username however exchange team is not allowing to do that setting. Is there something else that i can check. Please have a look on the screen shots.

[Peter Van de Voorde]

Hi Neeta,

You can go to your System General Configuration in the Admin pages of JIRA.

Here you can define what is being used as From address name in the Email From setting. If you use ${fullname} it should replace the jira-admin with the name of the user executing the action that causes the notification.

Best regards,

Peter

[Neeta Dubey]

Hi Peter,

It already have this setting.

[Neeta Dubey]

Browse user permission is given to all the user.

The thing that peter asked to check has already that setting. for some reason screen shot is not getting attached.

Email from

${fullname} (OnTrak 2.0)

[Nic Brough -Adaptavist-]

I'm not exactly sure what the problem is now, or if there's actually two problems?

I think the first problem you are seeing is that if you try to send email to external users, it is failing? If this is the case, then your Exchange server is the problem - it has been configured to not send mail outside your organisation

I think the second problem is the name vs email address, which Peter has answered, it's not related to your email server. I am a bit stuck if you definitely do have ${fullname} set in the general configuration, although (this is very much a wild guess),could you check who has rights to "browse users" in the global permissions page?

[Nic Brough -Adaptavist-]

Ok, it was a bit of a guess, and not that. I'm sorry, I'm stuck on this on the front end - I thnk you need to start digging through your logs and maybe increase the logging settings in the classes that create email (have a look at the "logging and profiling" screen under admin)

[C_ Faysal]

i dont think its a Jira issue...more likely a Mailer config thing here.