closing the issue

[Johny rao]

closing the issue

[Renjith Pillai · Accepted solution]

You can go with Matheus' suggestion if the sender can keep the assignee in Cc. If not you have a couple of options:

• Use [JEMH|https://marketplace.atlassian.com/plugins/com.javahollic.jira.jemh-ui] which I guess allows you to get the issue assigned automatically.
• Set a post function in the workflow associated with the issuetype in the Create action to set the assignee to a specific person. Remember this will affect issues created directly in JIRA for that issue type. If you have a reserved issue type for those getting created via email, this should not be a problem.

[Matheus Fernandes]

To do it, you just have to set up the CC Assignee option in your mail handler. If the user does not have permission to assign the issue, the issue will still be created, but will either be assigned to the default assignee or will be left unassigned. From the Creating Issues and Comments from Email documentation:

Select this check box if you want JIRA to automatically assign the issue created to a JIRA user:

• Who's email address (registered with their JIRA account) matches the first matching address encountered in the To:, then Cc: and then Bcc: field of the email message received.
• Who also has the Assignable User project permission for the relevant Project (specified above).

[Johny rao]

Hi Matheus,

Thanks for the information.

One more thing:Could you please let me know any other condition (except the ones mentioned below) in which the comment gets appended on the same issue created via email:

* If an issue key is found in the subject, the content of the email message's body is processed and added as a comment to the issue with that issue key.

*If an issue key is NOT found in the subject, the in-reply-to header is examined:If the email message is found to be a reply to another email message from which an issue was previously created, the body is processed and added as a comment to that issue

Thanks,

Anshul Bharadwaj

[Renjith Pillai]

No others, these are the two conditions.

[Johny rao]

Thanks for the info Renjith.

I have another issue: New request are being appended to an older request in jira.

Comment are being appended to the same ticket instead of new ticket creation. The subject of both request are same but the sender of both request are different.

This is the reason i had asked the above questions asking about the condition in which issue in jira gets commeted.

Can you suggest the reason for the same

[Renjith Pillai]

AFAIK this can happen only if a mail which was generated by JIRA is used for sending the second email.

[JamieA]

You have singularly failed to understand the point of this web site.