couldn't receive email notification after issue created

[Gavin]

Hi,

I have checked all related issues in the community, and double-check my notification setting they mentioned in the answers, but it doesn't help. The last possible resolution is that my email may in the email suppression list. I don't know how to check the list. Anyone support here could help me in this? Thanks

[Tibor Balazs]

Hi Gavin, 

I believe a little more detail to this posting would help people answer. I will try anyways:

1. Can you check if in the Project Settings -> Notifications -> Settings -> "An issue is created" do you have any of the "roles" that are ticked there

2. If you go to the Project Settings -> Notifications -> Issue Email Audit and you search for your user and/or email, does it find any unsent emails?

3. What kind of email client and vendor do you use? Do you have an exchange server that might block emails from Atlassian?

For the 3rd option, there can be tens of root causes depending on what do you use. But first, you have to check if the email actually left the SaaS platform (Option 2 from above). If it did, then your issue is with your email provider and should start the troubleshooting there.