create task from email in Jira

[George Tsitsis]

Hi,

Currently we use Cloud Jira Service Desk for our ticketing system.
Our customers create the tickets by email.

Now I want to create a task management project, where our customers will create the tasks by sending emails. Is there such option in any Jira template?

BR
George

[Jack Brickey · Accepted solution]

You can certainly create issue within any Jira project by setting up an incoming email handler. Go to Jira settings > System > incoming email

[Jack Brickey]

pulling the discussion back into this thread....

I will NMI to assist. Here are some screenshots of how I have this set up. What mail server are you using?

[George Tsitsis]

Hi Jack,

I had a configuration issue, your screenshots helped me to identify that.

I ran a test and a task was created. 

Thanks a lot for your help

BR
George

[Jack Brickey]

glad to assist!

[George Tsitsis]

Thanks for your reply Jack.

I tried that, using an atlassian email account and our company email account.
None of it worked; do you know if anything more in terms of configuration is needed?

BR 
George