creating tickets in specific statuses

[Miriam Grühn]

Hey everyone,

Can you set up in Jira Cloud that certain users are only allowed to create tickets in a specific status?

We are working on a Kanban board with the status Backlog, ready, test & done. And we would need certain users to be allowed to create a ticket in the status "backlog" but not in "ready" for example. 

Thank you so much for help

[Valerie Knapp]

Hi @Miriam Grühn , welcome to the Atlassian Community and thanks for your question. 

Generally speaking, you can only have one opening status for a workflow. You can set conditions to allow for only certain people / groups / project told to create. 

Then, you could also have further conditions to limit who can transition from one status to another. 

Please check out the documentation for how to set up advanced workflow functions here https://support.atlassian.com/jira-cloud-administration/docs/configure-advanced-issue-workflows/ 

I hope this helps you but if you have any questions or feedback, please just reply here. 

Cheers

[Prachi Bolar]

Hello Miriam :)

Welcome to community :) 

You may explore below option 

Please check if this helps in your case : https://support.atlassian.com/jira/kb/how-to-restrict-the-creation-of-an-issue-based-on-issuetype/

https://confluence.atlassian.com/jirakb/how-to-restrict-editing-of-an-issue-in-a-specific-status-1388151751.html

Thank you,

Prachi

[Trudy Claspill]

Hello @Miriam Grühn 

Welcome to the Atlassian community.

Does your workflow allow issues to transition from any status to any status?

If so, there is a Global setting that can be enabled/disabled that allows users to create an issue in any status that has a global transition enabled and which has no Conditions or Validators built into the transition. The affect is that the issue is created in the initial status designated in the workflow and then immediately transitioned to the status that the user specified. This manifests in the Create dialog by showing a selection list for the Status value, and in the Kanban board by showing the +Create option at the bottom of columns.

You could disable the option at the global level, if it has been enabled. This would impact all projects.

If you don't want to do that, you can place Conditions on the transitions to the specified status to limit who can transition the issue to that status. That would block all users from creating an issue in that status, but would also block the disallowed users transitioning an existing issue to that status.