deactivated user with active directory

[Erin Moore]

We have a deactivated user that need their account enabled. 
Accounts are sync'd from an Active Directory. 

In Jira User management they are deactived. 
In Active Directory they are enabled. 

We have tried removing access from AD and granting different access but this has not worked, any ideas?

[Erin Moore]

The user is active in active directory, so I am looking to resolve this

[Manoj Gangwar]

Hi @Erin Moore Welcome to the Community!

The user should be added to the appropriate AD group under AD to enable the license in Jira.

[Erin Moore]

the user is in the correct active directory groups. 


Any thing else I can try?