eazyBI site has error message: Missing or invalid license information

[Ronny Hu]

I downloaded eazyBI 4.7.3, and generated license from Atlassian site.

I installed/configured eazyBI successfully, but when I access eazyBI from browser, it says "Missing or invalid license information".

Do I need to get license from EazyBI other than Atlassian to make it work?

Thanks for your help

Best Regards

Ronny Hu

[Rambabu Patina _Appfire_]

Hi @Ronny Hu ,

Can you verify the license status by going to Manage add-ons --> Expand the specific add-on --> Check for the license status.

The license would be sufficient if it was generated from the Atlassian. By the way, are you trying trial version or paid version?

Thanks,
Ram.

[Miranda Pearson]

Hello!

I'm seeing the same issue with a Developer License that corresponds to a recently purchased 5000 user Data Center instance add-on. Any ideas on how to resolve?

Thanks!

[Martins Vanags -eazyBI-]

Hi @Miranda Pearson 

You could try disabling/enabling the eazyBI app via Jira administration.

If that still didn't help, please reach out to support@eazybi.com

Martins / eazyBI Support

[Martins Vanags -eazyBI-]

Hi @Ronny Hu 

Please try disabling/enabling the app via Jira administration page

As @Rambabu Patina _Appfire_ already mentioned, The license would be sufficient if it was generated from the Atlassian. 

Martins / eazyBI support