error connecting asana and Jira

[吉田 茉莉花]

Hi

I'm trying to put Jira Cloud in our Asana project, but after I have singn in my Atrlassian account, the screen changes to 'something went wrong'.

 For administrator accounts, we own an administrator account with Asana, but we do not own one for Atlassian. Would both accounts be required for the connection?

[Mohanraj Thangamuthu]

Hello. Good day. Are you an administrator on Jira cloud as well ?

[吉田 茉莉花]

Hello. Thank you for noticing.

I am not an administrator on Jira cloud.

Do I have to ask someone who owns the role to set up the permission of connecting asana?

[Mohanraj Thangamuthu]

Hello, Yes, I would good approach to integrate using admin user account.