having technical issue in log in jira

[Rahul Rahul]

jira@nctorontostudents-team-k498y17j.atlassian.net , This is url for jira 

[Andy Heinzer]

Hi @Rahul Rahul 

It appears that this particular Jira cloud site was deactivated.  Our free plan sites have a 120 day inactivity limit.  Should the site not be accessed by the administrator for 120 consecutive days, that site can expect to have its product deactivated and that product data is deleted shortly after. This is explained in our What happens to Free plan apps if they're inactive for too long? Jira on that site appears to have reached this limit.

I would suggest reaching out to your site-admin in this case.  If that user can create a support ticket, perhaps the Jira Cloud product could be reactivated there, but I expect that the data associated with that site would have already been deleted.

[Evgenii]

Hi, @Rahul Rahul 

Welcome to Atlassian Community!

It's email url, not url of Jira. What technical issues are you facing?
More details are required to understand your problem.
Some screenshots of problem maybe? They can also help.

[Rahul Rahul]

[Rahul Rahul]

[Rahul Rahul]

nctorontostudents-team-k498y17j.atlassian.net/browse/KSC-30?atlOrigin=eyJpIjoiYTYwMTIyYjQ1NWVmNDk4Zjg1NzJmNGU3YTVmMWJmOTUiLCJwIjoiaiJ9&linkSource=email

[Evgenii]

Got it.

I checked, and there are currently no ongoing incidents reported by Atlassian.

If you're an instance admin, you can raise a support request with Atlassian Support - they’ll be able to investigate the issue.
If not, I can call support team to this thread and their team will respond within 2 business days.

Unfortunately, this is something that requires direct support assistance - the community won’t be able to resolve it directly.

[Rahul Rahul]

pls if u can call to them then it will be helpful for us .

[Evgenii]

Done

We received your request. Help is on the way! An Atlassian Support Engineer will review the post and respond on this thread within 2 business days.