how can we see issues which are shared on workplace or commented in JIRA.

[Ghuncha mahrukh]

we have completed Jira integration with workplace we can share the issue with workplace but now how can we see the updations on the issue without leaving the workplace.

[Ismael Jimoh]

Hi,

What is workplace first of all? Do you mean confluence or a 3rd party product?

If the former, you can add a macro. If the latter, I would suggest look at the integration documentation to see if there is a functionality that affords you such a solution.

Rgds.

Ismael

[Ismael Jimoh]

I see you mean FB workplace.

Reading the documentation says adding the link of ticket should show what the current status of the issue is(remember to enable preview): https://confluence.atlassian.com/jiracorecloud/jira-cloud-for-workplace-949249756.html?_ga=2.175983522.162079313.1543784443-793101009.1523541805

Hence if the ticket link is added to workplace, if you change the status in JIRA, issue status should be updated in workplace.

[Ghuncha mahrukh]

Hi, 

I have enabled the preview i can post the link to workplace but suppose the status of the ticket is updated or the asignee is changed this is not reflecting back on workplace.please suggest

[Nic Brough -Adaptavist-]

It will "reflect" when you refresh the page.

[Ghuncha mahrukh]

No its not reflecting after refresh...can you please suggest something else

[Ghuncha mahrukh]

We're not able to see from within Jira, all the details of where and how each of there issues have been shared within workplace.

Do we need a paid account for JIRA for this integration with workplace.

[Nic Brough -Adaptavist-]

Ok, that's a bug in your workplace, if it's not re-reading Jira on refresh.

[Ghuncha mahrukh]

If there is bug in my workplace then how to resolve then.

[Nic Brough -Adaptavist-]

It sounds like your workplace is not reading Jira when it needs to.   I don't use whatever this workplace is, so I can't really help you with it, beyond telling you what the problem looks like.