how to bring comments over when creating clone of ticket?

[Jason]

Using the cloning process (https://support.atlassian.com/jira-software-cloud/docs/clone-an-issue/) I want to clone a ticket and bring over the comments as well. The process above allows for attachments to be cloned, but not comments.

How can this be accomplished?
Thanks in advance!

[Kian Stack Mumo Systems]

@Jason, 

If the comments are not cloning, you can try this work around in the Atlassian KB.

If you want an easier solution, you should try one of marketplace apps for cloning.

[Jason]

thank you, is there no way to copy over the comments automatically out of the box?

[Kian Stack Mumo Systems]

Comments are not cloned out of the box.

[Luka Hummel - codefortynine]

Hi @Jason

I'm Luka from codefortynine and our marketplace app Deep Clone for Jira can help you to clone your tickets with their comments.

It's pretty easy to copy the comments with Deep Clone:

1. Navigate to the issue you want to Single Clone

2. Click on the top right Actions menu ••• > Deep Clone

3. Under Clone additional fields select Comments and create your Single Clone

[Thibaut Subra _Elements_]

Hi @Jason 

If you're willing to use a third-party app, I suggest to take a look at our application Copy & Sync.

It allows you to copy comments when cloning issues (as well as synchronizing them if needed).

We also have some advanced options to match the specificities of Jira permissions (groups, rights, customer portal) and comment types (internal, public).

It's free under 10 users and we have a 30-Day trial policy. Feel free to give it a try!

Let me know if you have any questions.

Regards

Thibaut