how to customize the reply email for final user?

[Carlos Fernandes]

how to customize the reply email for final user?

[AhmadDanial]

Hi, Carlos.

Before we go further on this matter, can you please confirm if you are using JIRA Cloud or Server? Also, can you elaborate further on what do you mean by reply email for final user?

In general, you can customize the email template according to the explanation below:

• If you are on server, you can check on the Customizing email content documentation to play around with the templates (I suggest you to try it out on a staging instance) or even check on the the TemplateMe! - Customize email templates add-on to see if it caters to the requirement that you have.
• If you are on cloud instead, please refer to the Raley Notifications for Jira and verify if it offers the customization that you are looking for.

I look forward to hear from you soon.