how to prevent users from reopening a case if it's been more than 7 days since closure

[assaf lev]

Hi Guys,

Along with all other uses, we use JIRA as our IT helpdesk system.

Currently, users are able to reopen a case anytime, even years old cases
I would like to make a change so that along with other requirements - A workflow cannot transition if it's been more than 7 day since closure.

Any advise?
Thanks

[assaf lev · Accepted solution]

Hi guys,

Thanks for taking the time trying to help, it is much appreciated.

Just wanted to update what I have eventually done:

Since I am no script master, I used the JQL query function of script runner with the following query:

"status in (Resolved, "Closed With No Resolution", Closed) and status changed AFTER -7d"

I used this as a condition for the "Reopen" workflow transition and it worked perfectly.

Thanks again!

Assaf

[Michael Partyka]

Hi Assaf,

yes workflow condition is the simplest solution here.

You can use script condition. E.g. install Old version of Script Runner plugin (it is for free)

In 5 minutes you will be able to set this condition using powerful Script runner plugin.

[Jeff Louwerse]

add a workflow condition.  If you have scriptrunner it is pretty easy, if not, a little bit more work. 

Code should be pretty straight forward though.. Create a timestamp 7 days in the past, compare that the the RESOLVED date.  Or add 7 days the the resolved date and compare that to current date.

Someone else has previously answer this question and supplied the code required. 

https://answers.atlassian.com/questions/280704