how to return the free version of jira after exceeding the limit of 10 users

[Никита]

I deleted unnecessary users, when can I use my site again when it is unlocked?

[Kris G _Alacriz_ · Accepted solution]

You should be able to use the site once excess users are deleted.

First, make sure you have users within the limit. This can be verified from User Management section. If you're still unable to use the site even after users are within the limit, contact Atlassian Support. 

I hope that helps.

Thanks,
Kris

[Никита]

How do I contact Atlassian support?

[Kris G _Alacriz_]

Use this URL https://support.atlassian.com/contact/#/ and select My account, follow the prompts. You shall get an answer from the Atlassian folks in a reasonable time. And their support is very good. I hope that helps. best, Kris