Can you take a look at the server logs?
You should take a look at atlassian-jira.log or atlassian-confluence.log
That means the service isn't running correctly. Check the logs to see what it is doing.
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i got below message
127.0.0.1 862x37x1 - [13/Jul/2019:14:22:52 +0000] "POST /secure/SetupAdminAccount.jspa HTTP/1.0" 200 3631 31 "http://jira.xxxx.com/secure/SetupAdminAccount.jspa" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_3) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.100 Safari/537.36" "jj8rz4"
127.0.0.1 862x38x1 - [13/Jul/2019:14:22:52 +0000] "POST /rest/webResources/1.0/resources HTTP/1.0" 503 25 2 "http://jira.xxxx.com/secure/SetupAdminAccount.jspa" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_3) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.100 Safari/537.36" "jj8rz4"
127.0.0.1 862x39x1 - [13/Jul/2019:14:22:53 +0000] "GET /favicon.ico HTTP/1.0" 503 - 3 "http://jira.insiar.com/secure/SetupAdminAccount.jspa" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_3) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.100 Safari/537.36" "jj8rz4"
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