i cannot receive invitation from admin

[sohaib]

Admin tried to add me in his product and successfully sent me emails but i am not receiving them..

what is the problem?

[Daniel Eads]

Hi @sohaib , welcome to the Community!

I see a successful delivery to your address in our mail logs, timestamped 2021-09-21  16:16:24 UTC. There are a couple things you can do to check for the email on your mail server:

1. Check your mailbox's spam folder. It sounds trite, but occasionally emails like this do get pulled into spam
2. Have an organizational admin allow-list the IP ranges we use for outgoing mail:
   

   167.89.0.0/17, 192.174.80.0/20, 147.253.208.0/20, 168.245.0.0/17, 34.211.27.137, 34.211.27.236, 34.213.22.229, 34.249.70.175, 34.251.56.38, 34.252.236.245, 52.51.22.205, 54.187.228.111, 34.209.119.136, 34.211.27.82, 34.212.5.76, 34.253.110.0, 34.253.57.155, 35.167.157.209, 35.167.7.36, 52.19.227.102, 52.24.176.31, 54.72.208.111, 54.72.24.111, 54.77.2.231

You can also request that the admin resend the invitation from Jira.

Let me know if you're still stuck after taking these steps!

Thanks,
Daniel | Atlassian Support

[sohaib]

@Daniel Eads 

Admin has sent email multiple times but i did not receive even in my spam and I did not get the second step you mentioned. how to allow these IP ranges

[Daniel Eads]

Hi @sohaib ,

I see only one delivery attempt to the email address you're signed into Community with in our mail logs. Is it possible the admin is sending the invitation to a different email address than the one you're using here?

For the second step, I see that your domain uses Google as its mail provider. Someone with administrative access in G Suite will need to log in to the admin panel and follow the Google documentation to add IP addresses to allowlists in Gmail . This may be someone in your company's IT department.

Cheers,
Daniel

[Support Team [Clearvision]]

Hi Sohaib

I main reasons we have seen this fail is when the email is blocked by spam filters on the recipients end.

If your admin is inviting your email via admin.atlassian.com then I believe the email will be from a noreply address on the am.atlassian.com.

The first thing to check is that any spam filters you may have are not quarantining emails from the atlassian domain