if i remove xray app it stills billing ?

[Mauricio Mondragon]

if i remove xray app it stills billing ? or i need do more to cancel complete the use and the billing

[BHUSHAN PATIL · Accepted solution]

Hi @Mauricio Mondragon ,

To stop billing for Xray completely, you'll likely need to cancel the subscription separately. This usually involves going to your Atlassian account's subscription or billing settings and canceling the subscription for Xray.

Here's a general outline of steps you might follow:

Remove the App: Within your Jira Cloud instance, uninstall or remove the Xray app.
Cancel Subscription/Billing: Log in to your Atlassian account associated with your Jira Cloud instance. Navigate to the billing or subscription settings. Find the subscription for Xray and cancel it.
Make sure to review the terms of your subscription or contact Atlassian's support for precise instructions on canceling a specific app's subscription to avoid any unexpected charges.

Also, if you feel my input help you please accept the answer.

Regards,
Bhushan