invalid XML character 0xc

[Gabriel Fagundez]

How can I fix it?

[Ahmad]

You seem to have some broken data in your xml.  You will need to clean up the xml before you try to import it.  Follow these instructions to fix your xml:

https://confluence.atlassian.com/jira/removing-invalid-characters-from-xml-backups-12079.html

Hope this helps.

[Gabriel Fagundez]

Excellent. I tried and the error disappeared. But, there's nothing new (it's still a clean instance, no projects, no issues, no nothing ). Am I missing something?

[Ahmad]

Are you using JIRA Cloud?  There is a bug when exporting and importing from JIRA Cloud that can also cause this issue.  

[Gabriel Fagundez]

Yes, I'm using two different instances of JIRA cloud..

[Gabriel Fagundez]

Can you help me with the exporting/importing bug in JIRA cloud? Thanks in advance!

[Ahmad]

I thought the instructions in the link got rid of the error?  
Also, here is the link to the bug:

https://jira.atlassian.com/browse/JRA-62240

 In there they specify the workaround as well.  

[Gabriel Fagundez]

Ooops, I wasn't descriptive enough.

• I exported using the backup manager one JIRA instance.
• I'm trying to clone it to another instance, so I went to the Admin > System > Import JIRA 
• When trying to import it, I received this error

[Ignacio Pulgar]

What exact action are you performing and when is that error being shown?