is it possible to have an email alert each time a new jira ticket is created ?

[ribas]

Or even better, is it possible to receive an email alert each time a new jira ticket is created and the ticket match some criteria like : 

- attribute XXX = YYY

[Mikael Sandberg]

Yes, and by default when you create a work item an email is sent to the reporter, assignee, and watchers. If you want it to be for a specific situation you can use automation to send an email if the work item has a specific attribute.

[Igor Medeiros - Modus Create]

Hi @ribas

As Mikael mentioned, this can be done via automation if you'd like to customize the email that is sent or the triggers/rules to send it.

A simple example can be found below:

However, if you are looking for more powerful tools that would allow you to fully manage your notifications, then I would like to suggest our app Notification Assistant for Jira.

The app provides you with functionalities that allow fully customizing templates, notification schemes, and more.

Feel free to reach out.

[ribas]

thanks a lot. each user can configure it's own automation like this or is it reserver for user with admin rights ?

[ribas]

your  printscreen is available only for jira cloud ? or also available for jira "server" ?

[Igor Medeiros - Modus Create]

Hi @ribas

I shared a screenshot from Jira Cloud, but automation is also available for Data Center.

Atlassian has extensive documentation on this feature that can be found at "Jira Data Center automation".

They also have a Guide on explaining how Automation administration permissions work that would clarify some of your questions.

Best,
Igor Medeiros

[ribas]

I was said that automation exist for jira server is only working using script and not with this kind of diagram. am I correct ?