issue attachments cannot be downloaded nor previewed in the new issue-view

[Skip Balk]

Issue attachments cannot be downloaded nor previewed in the new issue-view.

The attachments are CSVs and ZIPs (containing CSVs).

The attachments shown in the description and the attachments shown in the comments have the same problem - we seem to have no other option than to switch to the old-view to access our files.

N.B.: This is regarding the cloud-solution

[Skip Balk · Accepted solution]

We've had this problem ever since the new issue-view was introduced - and a few hours after posting this ticket, it seems to have been resolved.

If anybody fixed it, thanks!

[Vinothkumar Velusamy]

i have almost 400 attachments in the ticket and when i download, it pulls up only 200 images and the rest does not downloaded at all. any restrictions ? or how can i resolve this issue?

[Andrew]

Hi @Skip Balk ,

Could You please check link for attachment files? Maybe it has some strange?

If it for Cloud better to ask support team.

B.R.