jira 7 doesn't notify users of updates to an issue they are browsing

[jbrownc]

Before upgrading to JIRA 7.1.10, we would be notified if another user made changes to an issue we had open in our browser.  For example, if I was creating a comment in an issue, and another user added a comment in that same issue, I would see a notification in my browser to tell me of the new comment.

Since we upgraded to JIRA 7, this no longer happens. 

How can I restore this useful behaviour? 

[Jobin Kuruvilla [Adaptavist]]

Something might have changed. Can you use the "Notification Helper" to figure out why you are not getting the emails? Check it for an event like "Issue Commented".

https://confluence.atlassian.com/adminjiraserver072/jira-admin-helper-828788195.html#JIRAAdminHelper-NotificationHelper 

[jbrownc]

Thanks for suggesting the notification helper.

But email notifications aren't the problem:  as I said in my original post, in JIRA 6 if I was creating a comment in an issue, and another user added a comment in that same issue, I would see a notification in my browser to tell me of the new comment.

In JIRA 7, this doesn't happen.  I get emails, but I don't get a message in my browser window. 

[Jobin Kuruvilla [Adaptavist]]

Oh sorry, I misunderstood. Are you talking about the notifications while you are online in JIRA? Or something like the Confluence workbox? I wonder if you have an add-on that does this.