jira issues navigator not showing strikethrough issues for those that are closed or resolved.

[Topher dailing]

my jira is not showing a strikethrough on closed or resolved issues when searching in the issue navigator. I thought all resolved or closed issues will receive a strikethrouhg?

[Nic Brough -Adaptavist- · Accepted solution]

It's not based on status, it's the resolution.

The rule is simple - if the resolution is <null> then no strikethrough. If the resolution is <anything but null>, the issue is resolved and should be struck out.

Check your workflow - you'll find it allows your issues to become closed or resolved without prompting the user for a resolution, or setting it properly (you can narrow down which transition it is by looking at the history of an issue that is showing as open while it's got a status of resolved or closed - you'll see the status change in there, but without a "resolution went from <nothing> to <something>" line with it)

[Sergeo Khomutetsky]

It does not seem like only tickets with a resolution have a strikethrough. We see deferred tickets with no resolution with a strikethrough in GreenHopper, so I think status does play a role in this. Can someone please elaborate on this and/or let me know what I need to make it so that only resolved issues are strikedthrough?