jira problem after installation is not displayed in browser

[Fernando del Río]

Hello everyone,

Install jira 7 in centos 6 postgres 9.3 and 1.8 java

the installation is correct, but when I want to see jira in my browser nothing appears.

Catalina.out ends well:

   **********************************************************************************

    JIRA 7.0.9 build: 70119 started. You can now access JIRA through your web browser.

    **********************************************************************************

2016-04-13 09:12:17,621 localhost-startStop-1 INFO      [c.a.jira.scheduler.JiraSchedulerLauncher] JIRA Scheduler not started: JIRA not setup yet.

2016-04-13 09:12:17,643 localhost-startStop-1 INFO      [c.a.jira.startup.LauncherContextListener] Memory Usage:

    ---------------------------------------------------------------------------------

      Heap memory     :  Used:  363 MiB.  Committed:  687 MiB.  Max:  746 MiB

      Non-heap memory :  Used:  197 MiB.  Committed:  215 MiB.  Max: 1264 MiB

    ---------------------------------------------------------------------------------

      TOTAL           :  Used:  561 MiB.  Committed:  902 MiB.  Max: 2010 MiB

    ---------------------------------------------------------------------------------

13-Apr-2016 09:12:17.911 INFO [main] org.apache.coyote.AbstractProtocol.start Starting ProtocolHandler ["http-nio-8080"]

13-Apr-2016 09:12:17.922 INFO [main] org.apache.catalina.startup.Catalina.start Server startup in 50167 ms

2016-04-13 09:12:20,908 Modification Check:thread-1 INFO      [c.a.jira.startup.JiraStartupLogger]

    ___ Modifications ___________________________

         Modified Files                                : jira-application.properties

         Removed Files                                 : None

2016-04-13 09:14:07,121 hipchat-plugin-tasks-executor-0 DEBUG      [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.plugins.b                                                                           ase-hipchat-integration-plugin-api]

Help Please!!!!!

Thanks you

[Nic Brough -Adaptavist- · Accepted solution]

The message there says it's started the application, and you should be able to use it.  A blank screen when you visit it implies it's not quite ready yet (especially if you get a spinner and not just a simple blank), or that you're on the wrong url.

How did you do the install (installer? .zip expansion?).  And where are you pointing the browser?

[Fernando del Río]

The installation was carried out with:

-Centos 6
-atlassian-jira-software-7.1.4-jira-7.1.4-x64.bin

and he had no problem after installation a message appeared: "Jira install ok now access http: // localhost: 8080"

I'm in my browser accessed by ip andress http://xxx.xxx.xxx.xxx:8080
and a blank screen appears, the error is time out

[Nic Brough -Adaptavist-]

Hmm, a timeout implies something is running, but not yet responding.  If it's because of errors, there should be something in the log by now

[Fernando del Río]

catalina out only shows this:

    **********************************************************************************

    JIRA 7.0.9 build: 70119 started. You can now access JIRA through your web browser.

    **********************************************************************************

2016-04-13 09:12:17,621 localhost-startStop-1 INFO      [c.a.jira.scheduler.JiraSchedulerLauncher] JIRA Scheduler not started: JIRA not setup yet.

2016-04-13 09:12:17,643 localhost-startStop-1 INFO      [c.a.jira.startup.LauncherContextListener] Memory Usage:

    ---------------------------------------------------------------------------------

      Heap memory     :  Used:  363 MiB.  Committed:  687 MiB.  Max:  746 MiB

      Non-heap memory :  Used:  197 MiB.  Committed:  215 MiB.  Max: 1264 MiB

    ---------------------------------------------------------------------------------

      TOTAL           :  Used:  561 MiB.  Committed:  902 MiB.  Max: 2010 MiB

    ---------------------------------------------------------------------------------

13-Apr-2016 09:12:17.911 INFO [main] org.apache.coyote.AbstractProtocol.start Starting ProtocolHandler ["http-nio-8080"]

13-Apr-2016 09:12:17.922 INFO [main] org.apache.catalina.startup.Catalina.start Server startup in 50167 ms

2016-04-13 09:12:20,908 Modification Check:thread-1 INFO      [c.a.jira.startup.JiraStartupLogger]

    ___ Modifications ___________________________

         Modified Files                                : jira-application.properties

         Removed Files                                 : None

2016-04-13 09:14:07,121 hipchat-plugin-tasks-executor-0 DEBUG      [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.plugins.b                                                                           ase-hipchat-integration-plugin-api]

[Nic Brough -Adaptavist-]

Ok, that looks healthy I think, what about atlassian-jira.log in the <JIRA home>/log directory?

[Fernando del Río]

equal  to catalina.out 

[Nic Brough -Adaptavist-]

Hmm.  It shouldn't be.  It should be telling you what is happening internally.  Is the CPU or memory maxed out?

[Fernando del Río]

this very strange, reinstall everything from 0 again and you commented how it goes

[Fernando del Río]

Hi nic,

reinstall everything, run the installer on tour and catalina.out is here:

server startup in 36140 ms.

I'm trying to access from the browser (http://xxx.xxx.xxx.xxx:8080)  and not working 

[Nic Brough -Adaptavist-]

Errors, not found or blank screen and spinning?

[Fernando del Río]

browser in blank and the only detail in catalina.out:

INFO /var/atalassian/application-data/JIRA is validated and locked for exclusive use by this instance 

[Nic Brough -Adaptavist-]

What do the last 20 lines of catalina.out say, and the last 20 lines of atlassian-jira.log and, what is the computer doing?  Is the memory and/or CPU maxed out and being thrashed?

[Fernando del Río]

This es mi catalina.out:

                                                        asm-*.jar,

                                                         dom4j-*.jar,

                                                         icu4j-*.jar,

                                                         jaxen-*.jar,

                                                         jdom-*.jar,

                                                         jetty-*.jar,

                                                         oro-*.jar,

                                                         servlet-api-*.jar,

                                                         tagsoup-*.jar,

                                                         xmlParserAPIs-*.jar,

                                                         xom-*.jar

         user.country                                  : US

         user.dir                                      : /opt/atlassian/jira/bin

         user.home                                     : /home/jira

         user.language                                 : en

         user.name                                     : jira

         user.timezone                                 : America/Santiago

2016-04-14 13:33:22,251 localhost-startStop-1 INFO      [c.a.jira.startup.JiraHomeStartupCheck] The jira.home directory '/var/atlassian/application-data/jira' is validated and locked for exclusive use by this instance.

2016-04-14 13:33:22,265 localhost-startStop-1 INFO      [c.a.j.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from /var/atlassian/application-data/jira/dbconfig.xml

2016-04-14 13:33:22,405 localhost-startStop-1 INFO      [c.a.j.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from /var/atlassian/application-data/jira/dbconfig.xml

2016-04-14 13:33:22,785 localhost-startStop-1 INFO      [c.a.jira.startup.JiraStartupLogger]

    ___ Starting the JIRA Plugin System _________________

2016-04-14 13:33:22,787 localhost-startStop-1 INFO      [c.a.plugin.manager.DefaultPluginManager] Plugin system earlyStartup begun

2016-04-14 13:33:25,889 localhost-startStop-1 INFO      [c.a.plugin.loaders.ScanningPluginLoader] No plugins found to be deployed

2016-04-14 13:33:26,102 localhost-startStop-1 INFO      [c.a.plugin.util.WaitUntil] Plugins that have yet to be enabled: (12): [com.atlassian.auiplugin, com.atlassian.plugins.issue-status-plugin, com.atlassian.plugins.less-transformer-p$

2016-04-14 13:33:27,262 localhost-startStop-1 INFO      [c.a.plugin.manager.DefaultPluginManager] Plugin system earlyStartup finished in 0:00:04.470

2016-04-14 13:33:27,575 localhost-startStop-1 INFO      [c.a.j.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from /var/atlassian/application-data/jira/dbconfig.xml

2016-04-14 13:33:27,603 localhost-startStop-1 INFO      [c.a.j.instrumentation.external.DatabaseExternalGauges] Installing DBCP monitoring instruments: DatabaseExternalGauges.JiraDbcpInstruments[instruments=[DBCP_MAX, DBCP_ACTIVE, DBCP_$

2016-04-14 13:33:27,705 localhost-startStop-1 INFO      [c.a.jira.startup.JiraStartupLogger] Running JIRA startup checks.

2016-04-14 13:33:27,709 localhost-startStop-1 INFO      [c.a.jira.startup.JiraStartupLogger] JIRA pre-database startup checks completed successfully.

2016-04-14 13:33:27,763 localhost-startStop-1 INFO      [c.a.j.config.database.DatabaseConfigurationManagerImpl] The database is not yet configured

2016-04-14 13:33:27,763 localhost-startStop-1 INFO      [c.a.j.config.database.DatabaseConfigurationManagerImpl] Enqueuing Database Checklist Launcher on post-database-configured-but-pre-database-activated queue

2016-04-14 13:33:27,765 localhost-startStop-1 INFO      [c.a.j.config.database.DatabaseConfigurationManagerImpl] The database is not yet configured

2016-04-14 13:33:27,765 localhost-startStop-1 INFO      [c.a.j.config.database.DatabaseConfigurationManagerImpl] Enqueuing Post database-configuration launchers on post-database-activated queue

2016-04-14 13:33:27,807 localhost-startStop-1 INFO      [c.a.jira.startup.LauncherContextListener] Memory Usage:

    ---------------------------------------------------------------------------------

      Heap memory     :  Used:  191 MiB.  Committed:  482 MiB.  Max:  738 MiB

      Non-heap memory :  Used:   56 MiB.  Committed:   58 MiB.  Max: 1264 MiB

    ---------------------------------------------------------------------------------

      TOTAL           :  Used:  247 MiB.  Committed:  540 MiB.  Max: 2002 MiB

    ---------------------------------------------------------------------------------

14-Apr-2016 13:33:33.537 INFO [main] org.apache.coyote.AbstractProtocol.start Starting ProtocolHandler ["http-nio-8080"]

14-Apr-2016 13:33:33.543 INFO [main] org.apache.catalina.startup.Catalina.start Server startup in 36140 ms

[Fernando del Río]

hi Nic

The problem was the firewall machine thank you very much

[David_Hespelt]

okay the problem is the firewall, but what did you do to the firewall machine to fix it?  Inquiring minds want to know

[CiSOFT]

Even Centos 7 and atlassian-jira-software-7.1.4-jira-7.1.4-x64.bin presents the same problem

Server boot up hangs at 

___ Modifications ___________________________
    
         Modified Files                                : jira-application.properties, seraph-config.xml
         Removed Files                                 : None
    
2016-09-13 13:06:38,948 hipchat-plugin-tasks-executor-0 DEBUG      [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.plugins.base-hipchat-integration-plugin-api]

[gangadhar mamillapalli]

am facing same issue while running ==> "atlas-debug" on my plugin,  server starts and get hangs in middle at following line ==> 

[INFO] [talledLocalContainer] 2016-06-15 10:58:42,444 hipchat-plugin-tasks-executor-0 DEBUG      [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.plugins.base-hipchat-integration-plugin-api]

and finally time outs .

thanks

[Fernando del Río]

The installation was carried out with:

-Centos 6
-atlassian-jira-software-7.1.4-jira-7.1.4-x64.bin

and he had no problem after installation a message appeared: "Jira install ok now access http: // localhost: 8080"

I'm in my browser accessed by ip andress http://xxx.xxx.xxx.xxx:8080
and a blank screen appears, the error is time out