jira user not getting any notifications since the account was created

[BrainPOP IT]

a jira user created in april isn't getting any notifications since the account was created. what could be causing this issue and what can be done to fix the issue?

[Gökçe Gürsel {Appfire}]

Hi BrainPOP,

Could you check the notification scheme? Does the user in the necessary groups or has the project role or access etc. to receive notifications?

[BrainPOP IT]

Thanks for your help, Gockce! It turned out notifications for this user were going to spam...