license key is giving error

We provided the server id in online account and fetch the license key to activate the server. but instead of activating the server it is giving unknown error. now how can I install the server?

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And I believe this is the same post as https://community.atlassian.com/t5/Jira-Software-questions/On-giving-license-key-getting-unknown-error/qaq-p/1575287

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license key is giving error

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