new user notifications

[Ivan Andrieiev]

A new user was recently added to our Jira product. But he does not receive e-mail notifications, although all settings are the same as for users who receive notifications.What could be the reason?

[Dan -minware- · Accepted solution]

Hi @Ivan Andrieiev -

Assuming the email is spelled correctly double check spam and if it's helpful here is a list of IP address and Domains for Atlassian Cloud Products to whitelist:

https://support.atlassian.com/organization-administration/docs/ip-addresses-and-domains-for-atlassian-cloud-products/

This thread may also be able to help:

https://community.atlassian.com/t5/Jira-questions/White-List-for-POP-IMAP-Incoming-Emails/qaq-p/1035982