not able to configure email with jira

[HARISH Lodwal]

We are unable to configure gmail a pop or IMAP please help

eko-jira.atlassian.net

[Jeremy Test · Accepted solution]

@Harish

Gmail can not be setup with just the basic interface in JIRA v4.4.x or previous versions. Here is the basic documenation, although for POP or IMAP it is mostly importing the certificate.

NOTE: There has been improvements in this specific are for v5.0+ of JIRA. If you are playing around with a release canidate via the EAP or you want to wait for the fix to be in the user interface you might want to wait. Here is the documentation on version 5.0RC3 regarding the new way of setting up Gmail.

Respectfully,

-Jeremy

[HARISH Lodwal]

More details

I am using online version of JIRA and we wna to configure that people can put comment on issue by replying emails

So i want to configure our email ( hosted with GMAIL ) with JIRA online but when i am trying to configure pop or IMAP i am getting timeout error

Jeremy

I am using ondemand Version , the setting suggested are not applicable for Ondemand.

------------------------------------------------

Use this page to update a POP / IMAP server for JIRA to retrieve mail from.

Name - ekojira

Description- eko jira

Protocol- SECURE_POP/SECURE_IMAP

Host Name- pop.gmail.com/imap.gmail.com

POP / IMAP Port- 995/993

Optional - The port to use to retrieve mail from your POP / IMAP account. Leave blank for default. (defaults: POP - 110, SECURE_POP - 995, IMAP - 143, SECURE_IMAP - 993)

Timeout= 100000

Usernamejira@eko.co.in

Password

copy paste

------------------------------------------------------------------------------------------------------------------

Use this page to update a POP / IMAP server for JIRA to retrieve mail from.
Name	<input style="padding: 0px; margin: 0px;" type="text" name="name" value="ekojira" size="30"/> The name of this server within JIRA.
Description	<input style="padding: 0px; margin: 0px;" type="text" name="description" value="ekojira" size="60"/>
Protocol	<select id="protocol_select" style="font-family: arial, tahoma, verdana, sans-serif; font-size: 13px; min-width: 150px; padding: 1px; margin: 0px;" name="protocol"> <option style="padding-top: 0px; padding-right: 1em; padding-bottom: 0px; padding-left: 1em; font-family: arial, tahoma, verdana, sans-serif; font-size: 13px; margin: 0px;" value="pop3"> POP </option> <option style="padding-top: 0px; padding-right: 1em; padding-bottom: 0px; padding-left: 1em; font-family: arial, tahoma, verdana, sans-serif; font-size: 13px; margin: 0px;" selected="selected" value="pop3s"> SECURE_POP </option> <option style="padding-top: 0px; padding-right: 1em; padding-bottom: 0px; padding-left: 1em; font-family: arial, tahoma, verdana, sans-serif; font-size: 13px; margin: 0px;" value="imap"> IMAP </option> <option style="padding-top: 0px; padding-right: 1em; padding-bottom: 0px; padding-left: 1em; font-family: arial, tahoma, verdana, sans-serif; font-size: 13px; margin: 0px;" value="imaps"> SECURE_IMAP </option> </select>
Host Name	<input style="padding: 0px; margin: 0px;" type="text" name="serverName" value="pop.gmail.com"/> The host name of your POP / IMAP server.
POP / IMAP Port	<input style="padding: 0px; margin: 0px;" type="text" name="port" value="995" size="5"/> Optional - The port to use to retrieve mail from your POP / IMAP account. Leave blank for default. (defaults: POP - 110, SECURE_POP - 995, IMAP - 143, SECURE_IMAP - 993)
Timeout	<input style="padding: 0px; margin: 0px;" type="text" name="timeout" value="100000"/> Timeout in milliseconds - 0 or negative values indicate infinite timeout. Leave blank for default (10000 mSecs).
Username	<input style="padding: 0px; margin: 0px;" type="text" name="username" value="jira@eko.co.in"/> The username used to authenticate your POP / IMAP account.
Password	<input style="padding: 0px; margin: 0px;" type="password" name="password"/> The password for your POP / IMAP account.

[Matthew Hunter]

Hi Harish,

At the moment it isn't possible to connect Atlassian OnDemand with an external mail server, including gmail. You can check out our feature request for this at:

https://studio.atlassian.com/browse/JST-5649

You can potentially do the following to get functionality similar to this up and running:

1. Set up your local mail box (or many mail boxes) to forward emails to your jira mail server (address would be jira at eko-jira.atlassian.net)
2. Set up a service (or many services) in JIRA to create issues from the in-built mail server, and use the catchemail handler to help JIRA figure out which email goes to which project. Basically the catchemail handler looks at the "To" address of the email and then uses that to figure out where the issue belongs.

You can find details on mail handlers, and generally creating issues from email at:

http://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email#CreatingIssuesandCommentsfromEmail-Mailhandlers

Cheers,

Matt

[Nic Brough -Adaptavist-]

To expand on Renjith's answer (which is completely correct by the way, I'm only piping up because some people sometimes need a bit more guidance)

What have you tried so far, what do the errors say, and what documentation have you followed?

[Renjith Pillai]

More details please...