@ not working

[Tom Huben]

All users at my company can tag users with the @ symbol popup

My user is not working from comments and stories. I can however go to People and use the @ sign and see everyone listed in the popup.

I dont see anything in the admin or personal settings

everyone else at the company seems to be able to do this. I also had the Admin remove and re-add me to groups

[Sachin]

Hey Tom, check this KB , you may need to apply below resolution

Wiki Style Rendering:

• Gear Icon >> Issues >> Field Configurations

You can use the 'gg' shortcut and type 'Field' and select 'Field Configurations' to access the screen directly

• Select 'Configure' for the scheme associated to the affected project.
• Find the affected field, for example: 'Comments'. If the text underneath is "[Default Text Renderer]" select the 'Renderers' hyperlink under the 'Operations' column.
• Confirm the field now has "[Wiki Style Renderer]"

[Tom Huben]

do i need to be ADMIN?

[Sachin]

Yes, you need to be a jira admin

[Tom Huben]

I doubt this is the issue because it is ONLY my user. everyone else seems to be fine and can @

[Sachin]

When was the last time @Tom Huben was working for you! ?? Can you try to clear your cache and see if it helps!

[Tom Huben]

i have tried this from different computers/browsers and chrome incognito - same results

[Tom Huben]

@Sachin it works here lol

[Sachin]

I am not sure what the issue here is Tom, but I would ask your Jira Admin to verify if you have Browse Users global permission, which is required to browse (populate) users. If not then I would add the required group.

As jira admin
goto -->   --> System --> Global permissions --> Under Add permission --> Click on drop-down 'Permission' and select 'Browse Users' --> Select the group you want to give this permission in the drop-down next to group -->  Add.

[Tom Huben]

verified i am in the correct group with correct permissions :(. so unclear as to this issue @Sachin 

[Sachin]

Yeah I am not sure what the issue is, can you got through some of the comments on this post https://community.atlassian.com/t5/Jira-Questions/Can-t-Mention-other-users/qaq-p/5238 I think it might help. 

[Tom Huben]

Is there any way to get support to look at this internally? I have NOT been able to fix this with all the methods provided here

[Sachin]

Hello Tom, yeah that's strange, you can open a ticket with Atlassian Support team, they can look at your logs and provide you some solution.