Re-notification to the assignee

[Prateek Phadke]

I have a requirement to send a reminder notification to an issue assignee when:

-  the due date is passed,  Or

-  the completion of an assigned task is due in next 3 days, Or

-  when the due date is not defined, and assignee has to be notified that the task is in his queue since last 10 days for e.g.

As a business user, I can not write plug-in or develop a script for my JIRA Server instance. Is there a way to configure these via the existing interface or via an add-on?

[Tzu Hau Chai · Accepted solution]

You can do this with filter subscription (you can subscribe a usergroup to the filter):

https://confluence.atlassian.com/jiracoreserver073/working-with-search-results-861257284.html?_gac=1.209504934.1521596842.EAIaIQobChMIjICj9qX82QIVGB4rCh1XsQqTEAAYASAAEgJ1c_D_BwE&_ga=2.72232723.1006106577.1523228808-1835655409.1513145829#Workingwithsearchresults-subscribeSubscribingtoyoursearchresults

You will need to create a JQL filter for the filter subscription. Let's say you want to filter out issues that are due within 3 days for each assignee.

project = projectname and duedate <= 3d and assignee = currentUser()

Otherwise you can also try out some third party plugins suggested above. 

[Manon Soubies-Camy]

Hello Prateek,

I think you can achieve this by using the app Automation for Jira. I'd use:

• Scheduled trigger
• JQL condition
• Send e-mail action

You can check this add-on's limits here.

Edit : @Tzu Hau Chai answer below is much easier :) but it makes me think that I'd recommend to use a dashboard rather than sending notifications to avoid spamming users.

Hope this helps,

- Manon

[Prateek Phadke]

Using dashboard is always easier :-) . But I am doing a prototype to use JIRA more like a workflow tool for minor business processes, so the users in question don't generally log in to JIRA unless they are reminded for any specific action pending on them. Hence the question.