open an existing ticket with one click

[Grit Stelle]

When I click on a ticket to open it, the ticket does not open immediately.

First, the ticket is displayed in a sidebar on the right side. Then I have to click on the ticket number again. Only then does the ticket open completely and I can edit it.

It seems to be a configuration issue, because most of my colleagues can open tickets with one click.

[Bryce Lord · Accepted solution]

Hi @Grit Stelle !

You can turn off the sidebar display by selecting "View settings" in the top right-hand corner of the board, then unchecking "Open issues in sidebar".

When you open issues, they should then be in a more editable view.

Hope this helps!

[Grit Stelle]

Hi Bryce, it works. Thank you so much!

[Bryce Lord]

Hi @Grit Stelle ,

That's great to hear, I'm glad it helped!

If you feel this answered your question, please select the "Accept answer" button so that others can more easily find the answer when they run into a similar situation.

[Dick]

Hi @Grit Stelle , welcome to the Atlassian Community.

I never knew you could open issues with one click. I use the character <e> (from edit) to get the modal opened that holds all the data from the selected issue.

Thanks for teaching me something new,

Dick