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Re-opened issues not showing on my dashboard?

David TARONI
David TARONI March 22, 2018

I have re-opened an issue but it is no longer showing in my dashboard?

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Mahesh S
Mahesh S
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March 22, 2018

The open tickets that are shown in your dashboard is purely based on Resolution field value and not status. If you are reopening a ticket, please make sure that the Resolution is purged during the transition.

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