osuser.xml is not available

[Maxim Kraynov]

Hi, all!

After an attempt is made to upgrade a v4.2 version of a JIRA database to v5.2.7, the following error appears in the log:

2013-10-01 21:09:39,708 main ERROR [atlassian.jira.upgrade.UpgradeManagerImpl] Errors occurred during upgrade:

2013-10-01 21:09:39,708 main ERROR [atlassian.jira.upgrade.UpgradeManagerImpl] Upgrade Error: JIRA is unable to migrate the User Directory configuration because external users exist but the osuser.xml file is not available.<br/>Please see <a href="https://docs.atlassian.com/jira/docs-052/JIRA+4.3+Upgrade+Guide#JIRA43UpgradeGuide-usermanagementinjira">JIRA 4.3 User Management Changes</a> for details.

File osuser.xml is located in atlassian-jira/WEB-INF/classes. Any ideas? Thanks

[Maxim Kraynov · Accepted solution]

Thanks. It's not actual anymore.

[Jobin Kuruvilla [Adaptavist]]

Do you mean that the osuser.xml exists under 4.2. installtion directory? It needs to be in the new instalaltion directory created for 5.2.7. If you are using the "in-place" upgrade method, the old installation directory will be removed during the upgrade.

Can you add a copy of the osuser.xml file to the new installation directory created for 5.2.7 and restart?

[Maxim Kraynov]

It is in new installation directory (5.2.7). We are migrating Jira to another server

[Maxim Kraynov]

It is in new installation directory (5.2.7). We are migrating Jira to another server