Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

"Azure DevOps for Jira (Official)" can not change Account

Frank Förster
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
January 19, 2024

We are looking for a way to integrate Azure Devops with Git and the pipelines in Jira. We came across this article from Atlassian.
https://support.atlassian.com/jira-cloud-administration/docs/integrate-azure-devops-with-jira/

We installed the app "Azure DevOps for Jira (Official)" recommended by Atlassian in this article on a sandbox.

Unfortunately, we cannot change the account. Every time we go to change account and then to continue, the app keeps reconnecting to the old account.

 

yNCXUw2IOn.png

 

 

1 answer

0 votes
Karan Sachdev
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 29, 2024

Hey Frank,

 

You would need to access your user settings on the Azure DevOps Profile page and revoke access for your current organisation.

The below documentation should help you fix this issue:

Reauthorize Azure DevOps using a different tenant

 

Thanks,

Karan

Diogo Catossi
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 14, 2025

hello Karan, I'm facing the same issue. 

Followed the steps in the documentation: revoked authorization, switched directories in my Azure DevOps profile and it's still going back to other tenant.

 

A few months ago I was testing this app and this process worked properly. Now I need to switch to the other org/tenant for the team to start using it but doesn't seem to work anymore.

Suggest an answer

Log in or Sign up to answer