"Week is closed" problem when logging work in issues

[Manuel Dias]

Hi,

My colleagues cannot log work in JIRA issues, since they get the "Week is closed" error.

Is it possible to re-open a specific period? I checked in Tempo addon, section "Period management" but the period is already open...

Please help!

mdias

[William Crossland]

I was able to solve this issue by temporarily disabling the Scheduler (Jira Administration->Add Ons->Tempo->Scheduler)

- Uncheck "Activate This Scheduler"

[Marcela Furyová]

Thanks for solution. It works.

[Manuel Dias]

Hi Jaime,

No, I tried that also that but it does not work: the error is the same, even if the period is changed to open.

If you know other way to solve this, please send.

Regards,

Manuel Dias

[Jaime S]

That was the only idea I had. Maybe somebody else will give you a better answer.

[green_at_pixolut]

I am having the same issue. Period Management solution mentioned below doesn't work

[Francesco Salvi]

Hello, I'm coping with the same issue. Even if the period is "open for all", when logging time on that period it says "period is closed" . pls help!  tks

[Angelica Olmsted]

Did anyone find a solution to this issue?  I confirmed Period Management is open and the user has edit Approve Timesheet permissions but am still unable to log?

[Sergey Karaev _Aplana_]

Hi, are you resolved this problem ?

[Admin]

mee to all period open but we get this error

[Jaime S]

Hi, Manuel.

By checking this documentation, it seems that is's possible to re-open. This configuration seems to be in the Period Management page.

Kind regards,
Jaime Kirch da Silveira
Atlassian Cloud Support