request to be unblocked (Office365)

[Scott-Oliver Lührs]

After configuring our Office365 Exchange with the rules as described in Unblocking Office365 emails I am still not getting Atlassian invitation e-mails for users on our Office365 managed e-mail accounts (other e-mail accounts like ***@gmail.com do work)

Could you check if our domain "casculate.com" is on the bounce list?

Thank you,

Scott 

[Laura Holton _ACE Manchester_ · Accepted solution]

Hi @Scott-Oliver Lührs 👋

Welcome to the Community! My recommendation would be to read this Community article - Unblocking Office365 emails for Atlassian Cloud - if you haven't already then you may find this helpful. 

I will also loop in @Angélica Luz who may be able to check the bounce list for you.

I hope this helps but if you have any other questions just ask away 😃

All the best,

Laura

[Scott-Oliver Lührs]

Thank you for replying so fast and for looping in @Angélica Luz :-)

Cheers, Scott

[Scott-Oliver Lührs · Accepted solution]

Hello @Angélica Luz 

Hello @Laura Holton _ACE Manchester_ 

thank you both for solving our issue.

Everything is working fine now :-)

Cheers, Scott

[Angélica Luz · Accepted solution]

Hello @Scott-Oliver Lührs,

Welcome to the Atlassian Community!

Checking the domain on our tools, it returned two email addresses on the bounce list due to the following error:

550: 550 5.4.1 Recipient address rejected: Access denied. AS({hex}) [BE0DEU01FT006.eop-deu01.prod.protection.outlook.com] 

I removed the bounces and the notifications should be delivered now.

Please, take your time to test and let us know how it goes.

Kind regards,
Angélica

[guillaume.maniaval]

Hi Angélica, i've the same problem as @Scott-Oliver Lührs described above.

we have our Office365 managed e-mail accounts , and we still not getting email from Atlassian.com ou Atlassian.net confimation email.

Could you check if our domain "sobac.fr" is on the bounce list?

Thank.