restore a project from trash

[Sarah McMurray]

I am signed in to a FREE account, as user who is member of org-admins group, but no sign of Trash where it is supposed to appear under the Settings Cog top-right of screen

[Andy Heinzer]

Hi @Sarah McMurray 

If I understand correctly, you are expecting to see the project trash, but unable to do so.  I can see that you are an admin of one site, but it seems you are not an admin on two other Cloud sites.  Could we start by trying first to confirm which site you are doing this on?

From your screenshots, I can see the id of the org in question, but these appear to be for a paid site where you are the admin.  The other free plan sites your account is not an admin, and in turn I would not expect you to be able to access administration level features.

Perhaps if we can clarify which site you are trying to perform this on, we can better serve to direct you to the admin of that site, who can either perform this or if they choose to delegate admin role to your account.

Andy

[Sarah McMurray]

Thanks Andy for looking at this,
How can I see which org a project is in?
If it turns out I have a project stored in someone else's org (which may be the case here), then how can I move my project to my org?
Many thanks

[Trudy Claspill]

@Sarah McMurray 

Chiming in...

While logged in to the site where you are trying to find the admin settings and Project Trash bin, click on the Your apps button in the upper left corner.

That will show a list of the Atlassian Cloud Organizations to which you have access. If you hover over the highlighted tile with the border showing ("Tc" in my image) then the name of the Organization should display.

Provide that information to Andy here to let him know in which Organization you are looking for and not finding the Admin options.

If you could still access the project you could use the same steps above to determine in which Organization its parent Jira instance resides.

Moving a project from one Cloud site to another Cloud site using the available migration automation tools can be done only by somebody who is an Organization Administrator for both sites. If you are not an Organization Administrator for both parent Organizations and can't get that level of access, then your options for moving the data are more limited. And this first presumes that you can regain access to the project.

[Andy Heinzer]

+1 to Trudy's approach. It's not obvious where your project is from this view, but that view at least can tell you more about which sites you are a member of:

Projects exist within a site, but the site lives inside an organization.  You'll need to visit the Atlassian Cloud sites you have access to first to locate your project.  I'm not sure there exists a good way to search all the sites for content you might have access to.  One way to approach finding where a project is might be to return to your inbox.  Notifications from that project could be used as a means to help identify the site it came from.  Alternatively, you could visit the sites you have access to, then pay close attention to the URL of that site once you find your project.

[examplesite1].atlassian.net is the format by which most Atlassian Cloud sites utilize today.

It is possible to copy that data between sites (and between organizations).  One guide to do so exists over in Copy Jira data.  However this method requires your account to both an organization and product admin, on both sites in question.  You might need to work with the other admin to grant you access to both sites/orgs so that this can done.  But that method is the preferred because it can copy more than just issue data, but also project configurations, which are often overlooked when migrated data in Jira.

[Ajay _view26_]

Hi @Sarah McMurray 

Welcome to the Atlassian Community! 

Did you check the documentation - https://support.atlassian.com/jira-cloud-administration/docs/restore-a-project-from-trash/ 

Ideally you should be able to see the option if you have admin rights

Cheers

Ajay

[Sarah McMurray]

I've taken up the very kind offer for a Free Trial of the Standard subscription. 

And not sure if that is part of the problem

And Invites are lost in the mists somewhere...

[Sarah McMurray]

thank you for trying to help - sadly that link tells me nothing useful, just waffles on for pages with nothing that seems even vaguely like what I am seeing, which is

[Sarah McMurray]

Absolutely I did, and absolutely no sign of Trash in the drop-down:

         

[Trudy Claspill]

While you may be an Organization Admin, your account has not been granted the Jira Administrator (or Jira Product Administrator) level of access. If you had that access you would see more options like System, Projects, and Issues.

Refer to this document

https://support.atlassian.com/user-management/docs/give-users-admin-permissions/

[Trudy Claspill]

@Sarah McMurray 

Was that reply directed to me?

The document link I provided has instructions for how to grant a user administrative access to the Jira product. The specific steps depend on which user management model your Organization uses. Which is that for your Organization?

If you can walk through the instructions and provide screen images (obscuring confidential data) we can try to help guide you.

[Sarah McMurray]

thank you @Trudy Claspill - the information in https://support.atlassian.com/user-management/docs/give-users-admin-permissions/  to Grant access does not work - I just get this stone wall: 

[Sarah McMurray]

and when I Resend invite, NOTHING HAPPENS - no invite appears in Inbox, nor in Junk, nor Quarantine :-(

[Trudy Claspill]

 The tags on your post indicate you are working with a Free subscription. Is that correct?

Of you click on the Products option at the top what information do you get?

Note that this is a publicly accessible forum. You should obscure email addresses and full names.

[Trudy Claspill]

This is a very strange scenario.

I see that you have another person specified as an Org Admin. Do they have the same experience as you?

If you drill into that user's account details, do they have any products listed? Are you able to grant them access to products?

I am flagging your post to bring it to the attention of Atlassian team members who may be able to access your account and site directly to see what is going on, since I'm not able to do that. You should hear from them within 2 business days.

[Sarah McMurray]

Thanks Trudy!