restore jira comment

[Paul DeSousa]

Hi all,

I know I can recover a lot of things in JIRA.  I have a user that accidentally delete a comment.  Is that able to be restored?

Thanks in advance,

Robert

[teilor_soares · Accepted solution]

Is not possible. If the information in the deleted comment is really important to you, is possible to restore a backup in a test instance and copy the content of the comment to a new comment in the prod instance.

Cheers!
Teilor

[Benito Picarelli]

Hi Robert,

Additionally, if you'd not want to restore your instance in your production environment, you could restore that backup, which contains the comment, in a test environment, look for the comment in JIRA's database (you'll probably need to join jiraaction and jiraissue in order to find the comment). You can, then, see the content of that comment and ask yuor user to re-add it to your prod environment.

[Paulo Hennig]

In additional to Teilor response,

JIRA by default performs a backup operation every 12 hours, so case if you need to restore JIRA in a test instance, you can use one of those files. 

[Paul DeSousa]

Where does it store this information, or those backups?

[Paulo Hennig]

You can find your backup files here: <JIRA-HOME>/export/

[Paul DeSousa]

Thank you! Excellent answers all.

[Vish Reddy {Revyz}]

Hi @Paul DeSousa1, @teilor_soares ,Team

Once you delete something in Jira you have lost that data forever be it issues, attachments or any of the configuration objects.

Thats what inspired us at Revyz to build an app for simplifying backing up your cloud Jira instance which includes issues, attachments, comments, configuration objects and more.

Please visit our market place page to see all things we can help you with protecting your data in your Jira cloud instance - Revyz Backup & Restore 

Additional information is also available at - Revyz Backup & Restore for Jira Software Cloud

Also note Atlassian recommends that you backup your data per the SaaS Shared responsibilities 

I would love to get your feedback on what we are doing and how to improve given an opportunity.

Thank you

Vish

Reference -

Atlassian, Customer Shared Responsibilities - Very good reference doc

Atlassian Security Practices - An excellent reference of Atlassian Security practices