restrict which users can move an issue

[Miriam Castelli]

Hello together, 

I am working currently in JIRA Cloud on a Kanban board with admin rights. 

I am trying to restrict which users can move in Issue in my project. 

What I have done so far is: I added the workflow properties. 

So I picked the status "To do" and added: 

Property key: jira.permission.group.move

Property value: I added the group ID (749019fc-80fb-46a4-894c-11a86eb03486)

And still users outside of this group are able to move the tickets into the next status.

What am I doing wrong? 

Thank you soo much for you help! 

[Trudy Claspill]

Hello @Miriam Castelli 

What type of project are you using? Get that information by looking up your project on the View All Projects page under the Projects menu, and review what it says in the Type column.

You seem to want to limit the ability to change the status of an issue. That is not the same thing as the Move Issue permission which is what the .move property addresses. For more information about workflow properties refer to

https://support.atlassian.com/jira-cloud-administration/docs/use-workflow-properties/

...and the project permissions described here

https://support.atlassian.com/jira-cloud-administration/docs/permissions-for-company-managed-projects/#Move-work-items

In a Company Managed project workflow you can add Conditions to each workflow transition to limit who is able to execute the transition based on membership in a project role or user group.

https://support.atlassian.com/jira-cloud-administration/docs/configure-advanced-issue-workflows/#Conditions

In a Team Managed project workflow you can add a Rule to "Restrict who can move an issue" and in that case "move" refers to executing a status transition.

Restrict who can move an issue

Only allow certain people to move an issue using a particular transition.

For more information on managing Workflows for Team Managed projects refer to:

https://confluence.atlassian.com/jirasoftwarecloud/manage-how-work-flows-in-your-team-managed-project-1005805102.html

[Trudy Claspill]

Also the syntax of your property is incorrect as per

https://support.atlassian.com/jira-cloud-administration/docs/use-workflow-properties/

The pattern is

jira.permission.{permission name}.{user}

i.e. jira.permission.move.group

[Ashok Shembde]

Hi @Miriam Castelli ,

You can try using the workflow condition I’m providing. Follow the steps below.

Use Conditions on Workflow Transitions

1. Go to your Workflow Editor (Project Settings → Workflows).

2. Click on the transition (e.g., from "To Do" → "In Progress").

3. Click "Conditions".

4. Add a “User Is In Group” condition.

5. Enter the group name (not the group ID).

Only users in this group will be able to execute this transition.

[Prachi Bolar]

Hello,

Welcome to community :) 

You may also check this article : https://support.atlassian.com/jira/kb/prevent-specific-users-from-executing-workflow-transitions-in-jira/

Thank You,

Prachi

[Miriam Castelli]

Hey everyone, 

thank you so much for your help. 
So I did what you all recommended. 

I set conditions to each transition saying "Only users in project role xy can execute this transition.

But still.. it doesn´t work and everyone is able to move into every status.... 

Any idea what I am still doing wrong? 

Thank you so much!! 

[Prachi Bolar]

Thank you for trying it out 

Could you please validate if you have published the workflow correctly and also transition issue permission is not set to any logged in user 

If all good and still users are able to transition other than the role, please reach out to support : https://support.atlassian.com/contact/

Team can take access and check your workflow 

Thank You,

Prachi