send complete thread

[Silva Kalpa]

I need to send the complete thread for one of my automation. 

currently i use ${comment} in content and send only last comment.,

How can I send complete  thread.

[Earl McCutcheon]

Hi Kalpa,

Currently the only option for viewing previously added comments when a user is added to an issue is to view it in the portal. Alternatively, the agent can copy/paste the thread after the user has been added, but that's a bit of overhead and not very ideal, but could probably be accomplished via a ScriptRunner.

Next we do have a feature Request tracking interest in this viewable here:

• https://jira.atlassian.com/browse/JSDSERVER-5228

Make sure to add your vote to help us in prioritization efforts 

I also did a bit of searching and was not able to verify if any third party add-ons have this as a feature set, But I would recommend looking at Jira Enhanced Mail Handler as suggested in this community post

Regards,
Earl