send email reminder to Contributors (additional assignees)

[João Fael]

Hi all,

I am trying to set an automation to automatically send an email 3 days prior to the due date, but I would like to send it to not just the Assignee, but also the Contributors (additional assignees).

Could someone help, please?

Thank you,

João

[Igor Medeiros - Modus Create]

Hi @João Fael ,

If you are still looking for alternatives, our app Notification Assistant for Jira allows you to use any custom field as a recipient for notifications.

Feel free to reach out.

[Rilwan Ahmed]

Hi @João Fael ,

Welcome to the community !!

Go to project settings --> Automation --> Create new rule

• Select trigger as Scheduled
• Select the appropriate time when you need it to be triggered.
• Select "Run a JQL search and execute actions for each issue in the query." and enter JQL as "duedate = StartofDay(3d)"
• Under actions, select Send email
  • Select Assignee and other user picker field (example: Contributors) in "TO"
  • Add required subject
    Example: {{issue.key}} will be due in 3 days
  • Under Content, add required texts 
    Example: {{issue.key}} will be due on {{issue.duedate}}. Please action at the earliest
• Save the rule

This rule will send notification to the users in Assignee and Contributor field at the selected time daily. 

Your Rule will look as below:

[Ben Finn]

Hi @João Fael

Please let me know if the solution here helps: https://community.atlassian.com/t5/Jira-Software-questions/JQL-Start-date-information/qaq-p/2542567

Thanks.

[Ben Finn]

Assuming "Contributors" is a custom field, you should be able to use them in the to column. Alternatively you could use the Watchers of an issue. That should include anyone that has commented on it.

To send to the watchers, try this smart value:

{{issue.watchers.emailAddress}}

[Mayur Jadhav]

Hi @João Fael ,

Welcome to the Atlassian Community!!

Do you have any user picker field used in ticket for additional users? if yes you can select that field as recipients for dynamic but if it is static users then you can use email ids.

Regards,
Mayur