sender name not consistent in JIRA alert

[MJ]

Hi can someone help me with an inquiry on JIRA approval alert please? I have set up a workflow with multi-stage approval required and all the requests are sent from jira@***.com

However the name displayed in the email varies from individual names to team distros and i have no idea why it happens. Can anyone please help?

Thanks!

[Tom Lister · Accepted solution]

Hi

the service management emailer forms the sender name from the person performing the action but the email it uses it always the one used for Jira outgoing email.

[MJ]

Thank you vm Tom! I want to have the same name shown in JIRA alert but it seems not possible.