'+' sign disappeared

[Wout]

After combining two 'company managed' project boards via board filter settings, the '+' create option becomes unavailable in the 'active sprint' view. 

Somehow the combination of filters for example:

was:  project = xyz ORDER BY Rank ASC -> no issue

new: project = xyz or (project = abc and issuetype = epic) ORDER BY Rank ASC -> 

'+' create option gone

I compared the 'configure board' settings, I found no differences. Both boards are company-managed projects. The same columns are configured. Only the workflows are  a bit different. 

How can I solve this problem?

[Sushant Verma · Accepted solution]

Hi @Wout 

Welcome to the community!

This typically happens due to differences in workflows or configurations between the projects.

1. Verify Board Filter Settings: Ensure that your JQL filter is correctly set up. Example of a combined filter:

   project = xyz OR (project = abc AND issuetype = Epic) ORDER BY Rank ASC
   

2. Check Workflow Differences: Compare and align workflow statuses if possible. Different workflows can cause inconsistencies that affect board functionalities.

3. Review Board Configuration: Ensure all statuses from both workflows are mapped correctly to columns on your board.

4. Adjust Permissions: Ensure you have the necessary permissions to create issues.

5. Test with Simplified Filters: Temporarily simplify your JQL filter to isolate potential issues.

   project = xyz ORDER BY Rank ASC
   

If this works, gradually add conditions back until you identify what causes the problem.

Regards,
Sushant Verma

[Wout]

Hi @Sushant Verma Thanks for your suggestions, I will focus on point 2 and 3 and test the result.

Kind Regards,

Wout.