smart replies are offered even though they have been deactivated

[Daniel Remke]

Hello, I deactivated the feature a few weeks ago under system -> general-configuration. Yesterday my users reported that it was offered to them again. However, Smart replies are still set to off. Any ideas?

Greetings,

Daniel

[Wonh Chieh Lam]

same issue for us

[Andreas Kemper]

same here. 
I'm desperately trying to switch this crap off again.
(Forgive the choice of words, but this absolutely useless 'feature' really annoys me).

[Isabelle Huchette]

We have the same issue

[John Kelly]

I am having the exact same issue.